Returns

Basic information

  • When you purchase goods over the Internet, you can return them within 7 days.
  • Returned goods have to be complete (including accessories and all documentation) and in the condition you accepted them when they were delivered. The goods must not be, even slightly, damaged and they must not show any signs of being used (including their packaging material and accessories).
  • This service cannot be perceived as a free rental possibility.

Withdrawals from the purchase contract are governed by Act No. 367/2000.

How to return or exchange the goods

  • Contact us if you desire to withdraw from the contract and state the corresponding order number, variable symbol and purchase date. If you have already received and accepted the goods, send them back to our address stated in the contact section.
  • In order to withdraw from a purchase contract, the original purchase receipt is necessary. Shall the seller incur damages caused by the acts of the buyer pursuant to Section 55, Paragraph 1, the buyer shall be obliged to compensate the seller for such damages (especially incomplete content, damaged content, etc.)
  • Please send to goods by certified mail and insured. We are not responsible for goods that get lost on the way to us (certified mail does not mean cash on delivery).

If all of the above stated conditions for returning the goods are met, we will send you the money for the returned goods by a postal order or via a bank transfer within 7 days after physically receiving the returned goods.

Shall any of the above stated conditions not be met, we will not accept your withdrawal from the purchase contract and the goods will be returned to you at your expense.


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